General Terms

1. SUBJECT

Art.1 (1) These General Terms and Conditions settle the relationship between the users of the electronic goods offered by www.ladyb.world, the related domains (hereinafter referred to as "Site", "Website", "Website", "E-shop", "Merchant", "Seller", "ladyb. world", "Shop", "We") and apply in our relations with customers- individuals (hereinafter referred to as "You", "Buyer", "Customer", "User") who access the Website or our social media pages administered by us.

(2) For professional customers (traders) using the products offered on the Website, the General Terms and Conditions apply on a limited basis. For this category of customers, these General Terms and Conditions may not provide for or limit those rights provided for individual users who place orders for personal non-professional use. Provisions expressly stated to apply to consumers do not apply to professional customers.

(3) In cases in which a user or business client has placed an order via the website, a distance purchase contract shall be deemed to have been concluded with the e-shop, in which case these General Terms and Conditions shall apply. By placing orders through the website, you agree to these terms and conditions and that information in relation to the contract may be sent by email.

(4) These Terms and Conditions apply when ordering from the Site.

Art.2. You agree to comply with all provisions of these Terms and Conditions when using the Site and making a purchase through the Site.

2.  SELLER DETAILS

Art.3. "Beonova Bulgaria" Ltd, UIC 207360483, registered office and registered address: "Khan Asparuh" №54, fl. 1, ap. 1, address for correspondence: "Khan Asparuh" №54, fl. 1, ap. 1, contact phone: ...........,e-mail: ........., administers and manages the website www.ladyb.world- online store offering the conclusion of a distance purchase contract under these Terms and Conditions. Throughout these General Terms and

Conditions, by "Site", "Website", "Webpage", "Online Shop", "Merchant", "Seller", "ladyb.world", "We" you should understand ladyb.world online shop, managed and administered by Beonova Bulgaria Ltd.

Art.4. You may contact "Beonova Bulgaria" Ltd. in the following way:

- By phone: +381 62 8010 761
- By email: info@ladyb.world
- Via the contact form on the Site;

3. DEFINITIONS

Art.5 (1) "Visitor" means any adult individual who uses the Site in any way, including by browsing it.

(2) A "User" is an adult individual who purchases a product or service by ordering from the Site for a non-professional purpose. A "Merchant Customer" or "Professional Customer" is any legal person or other legal entity that uses the Site in any way, including by browsing it, registering on it, and or purchasing a product or service by ordering on the Site for a professional purpose.

(3) "Customer" means any person or legal entity that places an order for a good or service on the Site, whether as a consumer, merchant or professional.

(4) "Trader", "Seller" is ladyb.world and the trading company "Beonova Bulgaria" Ltd.

(5) "Manufacturer" means a natural or legal person who professionally produces the goods offered in the e-shop and/or whose name/company, manufacturing or other distinctive sign is indicated on the goods, their packaging or commercial documentation.

(6) "Website", "E-shop", "Merchant", "Seller", "ladyb.world", "Shop", "Website" means the website located at the following web address: www.ladyb.world, as well as any page on social networks or the Internet linked in any way to ladyb.world.

(7) "Goods", "Products" means all items in the Shop that are movable items that are individualized with a detailed description and/or color image, have a price and or manufacturer listed.

(8) "Contract", "Distance Contract", "Order", "Inquiry" covers all cases in which a contract is concluded between ladyb.world and a customer by ordering via the Internet (website);

(9) "Contract at a distance subject to conditions precedent" means a contract at a distance concluded between a Customer and ladyb.world subject to the same being performed on the agreed terms only if the Seller is able to do so. The Seller shall be deemed to have the option to perform the contract in the cumulative presence of the following circumstances:
- has the goods in stock (when ordering goods);
- can execute the contract within the time and on the terms agreed.

The condition precedent shall be deemed to have been fulfilled and the contract shall become binding on the parties from the time when the seller has confirmed to the buyer in person or through a third party the ability to deliver the goods or services on the agreed terms. The condition precedent shall be deemed not to have occurred and the contract shall not be binding on the parties in the event that the seller notifies the buyer of the impossibility of performance and in the absence of notification within 7 working days of the order that the seller can execute the contract.

(10) A "Voucher"/"Promo Code" is a document issued by ladyb.world in electronic form and, if requested by the customer, in paper form, with a validity period of 6 months, unless otherwise stated on the website and in the notice of the voucher, which may be:
- A voucher against payment by the customer - in this case the voucher is issued upon payment of the value by the customer, and it is an instrument whereby there is an obligation on ladyb.world to be accepted within specified periods as payment or partial payment for the provision of goods for which the goods to be provided, or the names of the persons who will eventually provide them, are indicated on the instrument itself or in related documentation, including the terms and conditions of use of the instrument in question.
- Voucher as a gift from ladyb.world for new or loyal customers - in this case, the voucher is issued at the discretion of ladyb.world or pursuant to a promotional campaign, whereby the recipient may use a discount on the prices of goods offered on the Site for a specified period and on the terms and conditions set out in the voucher or in the advertisement for it.

4. GENERAL PROVISIONS

Art.6. (1) Access to the Site for the purpose of registering an order is permitted to any person visiting the Site.

(2) The Terms and Conditions of ladyb.world are binding on all customers of the Site. Any use of the Site means that you have carefully read the Terms and Conditions and have agreed to comply with them unconditionally.

(3) If any of the provisions of these Terms and Conditions of Use are found to be invalid or unenforceable, regardless of the reason therefore, this shall not render the remaining provisions invalid or unenforceable.

(4) The Site reserves the right, in its sole discretion, to restrict any customer's access to place an order and/or to any of the available payment methods if it deems that doing so would be detrimental to the seller in any way. In this situation, it is the customer's right to contact the Customer Relations Department of the Site via the contact form or at the contact details indicated in Section II of these Terms and Conditions to be informed of the reasons that led to the application of the above measures. The Site shall not be liable for any damages suffered or likely to be suffered by the customer as a result of this decision, where it is justified and substantiated.

(5) The Customer is entitled, in certain cases, to publish opinions about the goods and to contact the Site at the addresses indicated in the "Contact" section. Posts or messages that contain profanity or inappropriate vocabulary will be removed from the Site or ignored.

(6) The Site may post advertising or promotional information about the goods and/or the promotions it offers on the Site for a specific period of time, specified in the specific campaign.

(7) The features or prices of products described on the Site may be changed at any time. Due to technical reasons, they may contain errors, for which ladyb.world apologizes in advance to its customers and informs that it is not liable for any errors.

Art.7. (1) The General Terms and Conditions may be changed unilaterally by ladyb.world at any time by updating them on the website and subject to the provisions of the Act on the Provision of Digital Content and Digital Services and on the Sale of Goods (DPSCG).

(2) The updated Terms and Conditions shall come into force immediately after their publication on the Website for all future customers and users, as well as for contracts, concluded with legal entity customers prior to the amendment.

(3) Amendments to the General Terms and Conditions do not affect distance contracts, concluded prior to the update with individual users, unless ladyb.world has provided otherwise, in compliance with applicable law and art. 8 of these General Terms and Conditions.

Art.8. (1) In the event that ladyb.world wants to bind users with contracts (orders) in force and not terminated on the date of the update of the Terms and Conditions to the amended Terms and Conditions, the merchant shall notify users by email within 7 days of the amendment.

(2) If the user does not agree with the amendments to the general terms and conditions, the latter may, within 1 month of notification by written notice to ladyb.world, withdraw from the contract without giving any reason and without compensation or penalty, or continue to execute it under the general terms and conditions in force before the amendment.

(3) If the user fails to do so within the specified period, the updated General Terms and Conditions shall also come into force with respect to the user after the expiry of 1 month from the notification.

(4) The General Terms and Conditions shall come into force immediately for all customers, without the need for notification, in the event that the changes made to the terms and conditions are imposed by a legal act.

(5) The updated general terms and conditions shall be binding on the merchant's customers from the day of their update or from the date specified in the notice of amendment.

Art.9. (1) ladyb.world makes serious efforts to maintain the accuracy of the information presented on the Site. However, in view of possible technical errors or omissions in this information, ladyb.world specifies that ladyb.world does not assume any warranty for the accuracy and integrity of the published product information.

(2) ladyb.world is not responsible for possible differences in the colors of the purchased goods due to specifics in the screen/display of the User's technical device. The order for the purchase of specific goods shall be deemed to be an expressed agreement by the User regarding their type and quality.

Art.10. (1) All goods, including those on promotion/discount, shall be sold and delivered until stocks are exhausted, even if this is not expressly stated on the Site.

(2) Some advertisements and offers are subject to a minimum or maximum quantity that can be purchased by a customer. If applicable, this is detailed in the individual offer.

Art.11. The website may contain links, internet links to other websites. ladyb.world is not responsible for the privacy policy and terms of use of websites that it does not administer, as well as for other information contained therein.

Conformity of goods

Art.12. ladyb.world only offers users goods that meet individual requirements in accordance with legal provisions.

Art.13. All images placed on the Site are solely intended to create some idea of the type of goods, offered and not to represent them accurately. Accordingly, it is possible that some of the images of the goods on the Site (static/dynamic images/multimedia presentations, etc.) may not correspond to the appearance of the relevant goods or may give a false impression of the service offered. The Seller will not be liable for such discrepancies, unless they are material.

6. CONCLUSION OF CONTRACT (Placing an order through the Site)

Art.14. (1) The Customer declares his wish to order goods through the Site by placing an order electronically, this being possible without being registered on the Site (as a guest). Upon confirmation of the General Terms and Conditions, your order will be deemed to have been placed.

(2) The user is entitled, if he/she is at least 18 years of age, to order all goods listed on the Site, unless they are unavailable and only if the user is legally able to enter into binding contracts.

(3) When placing an order through the Site, the customer has the right to choose the type of goods, as well as their quantity according to the options offered on the Site. The system may also require you to select other characteristics (e.g. color), if the selected products are in different variations.

(4) Once you have selected the products you want from the Website, as well as their quantity, you should comply with the ordering process, and you have the option to proceed directly to finalizing the order or to continue shopping on the Website.

(5)Before completing the order, you will be given the opportunity to choose the payment method and delivery terms and, in certain cases, to enter a promo code guaranteeing a discount.

(6) You will also be required to provide details, without which it is not possible for us to execute the contract. Such data are usually: names, delivery address (when ordering goods), e-mail address and, for merchant customers: company name, UIC, VAT number, managing director and invoice details - if you require one.

(7) Before completing an order, the Customer should ensure that he/ she is ordering from a specifically selected product with certain characteristics from the category he/ she is interested in.

(8) The Customer shall be responsible and liable for ensuring that all details provided to ladyb.world in connection with the order are true, complete and accurate as at the date the order is placed.

(9) Once you have verified the content and details of the order, the customer should click ("tap") on the button "Order", "Buy", "Continue" or another similar option. By submitting the order, the customer allows ladyb.world to contact him by e-mail when this is required in relation to the order placed, its delivery or the signed contract. At this step of the purchase order, but before its completion, the website notifies the customer that there is a pending payment.

Art.15. On the website, there are separate and specific categories of goods with a reduced price in case of promotional campaigns or due to a defect of the product or its package described in the advertisement, as well as when an unwrapped or sample product is offered. This is indicated clearly in the advertisement on the website. All other products offered are new, not used, of the required quality. Discounts during promotional campaigns are only valid for orders placed after the start of the campaign. Requests from customers who abusively use their rights, in order to take advantage of discounts on goods purchased before the campaign, will not be accepted.

Art.16. (1) ladyb.world issues vouchers at a certain value in some cases, paid by the customer upon purchase. These vouchers can be used under the conditions and terms stated in the voucher itself. If not specified in the particular voucher, vouchers at certain value may be used once and for goods offered on the site, which are not in a promotional campaign and which are equal or higher than the value of the voucher. In case of purchase of goods at a value exceeding the amount paid for the voucher, the customer is obliged to pay the seller the difference under the terms and conditions applicable to standard purchases and according to the payment method chosen by the customer when selecting the specific goods or services.

(2) Unless stated different in the voucher, the same can be used for the purchase of goods offered on the website within 6 months from the issue (purchase) of the voucher. In case of purchase by using a voucher for goods with a lower value, the difference is not refunded to the customer and cannot be transferred in the future for other purchases on the website. The same applies if the voucher is not used by you within the specified period. Unless otherwise stated in the voucher itself, the voucher may be used by any person who has it.

(3) ladyb.world in some cases issues vouchers, which guarantee a discount when buying goods from the website. Vouchers of that type are offered by the store for free to the client, i.e. as a gift for clients who purchase goods above a certain value or in a promotional campaign (e.g. for the first time registration, first order or any other).

(4) The amount of the discount, which the recipient of the voucher may receive is indicated as a percentage or as a specific value. These vouchers may be used under the terms and conditions specified in the voucher itself.

(5) If not indicated in the particular voucher, then vouchers that guarantee a discount may also be used only once for goods offered on the website that are not in a promotional campaign and that are of a higher value than the one indicated in the voucher (example: if the voucher indicates that it guarantees the recipient a 20% discount on selected goods and that it can only be used for orders higher than 20 BGN, this means that you can use the voucher and the guaranteed discount for purchases above 20 BGN, i.e. 20.01 BGN or more)

(6) Unless it is not specified in the voucher, the same can be used for the purchase of goods, offered in the website within 6 months from the issue of the voucher. The voucher cannot be re-issued as cash value.

(7) If you return a product or service paid with the voucher, and if the return takes place within the valid period of the voucher, then the voucher is re-issued, once the cancelled invoice has been issued and can be used again.

(8) If the withdrawal takes place after the expiration period, then the voucher cannot be used again.

(9) The voucher cannot be reissued as a cash value and is not subject to cancellation, return or exchange. If you return a product or service purchased with the voucher, as long as the return is legal and takes place within the voucher expiry period, the terms of Art. 36 para. 1 of the General Terms and Conditions are applied.

(10) Unless it is indicated otherwise on the voucher itself, the voucher shall be valid for a period of 6 months from its issue.

Order confirmation

Art.17. (1) When ordering through the Website, ladyb.world sends an email notification to the user, with which the remote contract between you as a customer-user of the goods and ladyb.world is considered to be concluded under a precedence condition within the meaning of art. 5, par. 9 from these Terms and Conditions.

(2) The notification also certifies the successful registration of the order in the merchant's system, which does not have the meaning of acceptance, confirmation or commitment to fulfill it, unless otherwise stated in the notification. This notification also contains information in accordance with articles 47 and 48 of the Consumer Protection Law, respectively an extract from these General Terms and Conditions, as well as details for your order. In the case of an order from a merchant customer, the website sends a confirmation, if it considers this necessary.

(3) The notification of acceptance and commitment to fulfill the order is made by the seller with the notification referred to in par. 1 or by a courier when the goods have already been transferred to him by the seller. In the last case, the courier acts on behalf of ladyb.world. At its choice, the merchant may notify the user and the customer merchant by email.

(4) Until the notification referred to in par.2, the Seller is entitled not to deliver some or all of the goods in the order for various reasons of objective nature, including but not limited to out of stock. In this case, the Seller's only responsibility in the case of non-performance is to refund any price received in advance for the goods or services, without compensation for the non-performance.

Contract entry into force

Art.18. (1) The contract for purchase and sale at a distance between the Seller and the User is considered to be concluded under a condition precedent from the moment of receipt by the User of the notification according to art. 17 par.1 for an order registered by the Seller. The contract is concluded from the moment of placing the order, in case the customer is a trader or a professional has received the confirmation according to art. 17 par. 1 of these General Terms and Conditions by email. In the absence of such confirmation, the contract is considered concluded upon acceptance of the goods or services by the customer professional, together with the confirmation referred to in art. 17 par. 1.

(2) By the terms of the contract concluded between the parties, the Seller is obliged, on fulfillment of the conditions set out in Art. 5 par. 9, to deliver, through third parties, to the Customer or to parties indicated by the Customer, the goods ordered by the Seller within the terms and conditions of these General Terms and Conditions, and the Buyer to pay the agreed price and accept the delivered goods or services.

(3) The Contract binds the parties from the time the Seller notifies the Customer that the goods can be delivered; the notification is made by email that the goods are ready for dispatch or the service can be provided.

(4) The contract for the purchase and sale signed between the Customer and the Seller consists of these General Terms and Conditions and any additional agreements between the Seller and the Customer present in the confirmation of the signed contract according to art. 17 par.1.

7. TRANSFER OF OWNERSHIP

Art.19. (1) In case of sale of goods, the ownership of the goods is transferred from ladyb.world to the Customer or to a third person, or a representative specified by the Customer upon the handing of the goods to that person and after the payment has been made by the Customer, unless the amount has been paid in advance.

(2) The transfer of the goods is verified with the signature of the Customer or his/her representative, indicated on the shipping document or receipt provided by the courier.

(3) The risk of loss or damage of the goods belongs to the Customer from the moment of handling of the goods by the third party (courier) to the Customer. If the courier is a person chosen by the customer, the risk belongs to the customer from the moment the goods are handed over by ladyb.world to the courier. In any case, if a transport defect is detected, the customer is obliged to inform ladyb.world within the terms and conditions of article 27 of these General Terms and Conditions.

8. PAYMENT

Art.20. (1) The prices of the goods published on the Website are final and they are including VAT in the cases, where it is applicable.

(2) The Website contains a large number of goods and it is possible that, despite our best efforts, some of the characteristics of the goods, including also the price, may be incorrect. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible. We will give you the opportunity to confirm your order at the correct price or cancel it.

(3) ladyb.world is not obliged to sell goods at incorrect prices on the website.

Art.21. (1) The price, the method of payment and the payment option are specified in each order.

(2) The Seller will issue an invoice to the Customer for the ordered goods based on the information provided by the Customer. Where the Customer has not indicated that he/she wants an invoice, ladyb.world or the courier will only provide a receipt for the sale and/or a receipt for the cash payment, in accordance with applicable legislation.

Art.22. (1) The customer is obliged to provide all the necessary information for the issue of the invoice, in accordance to the Bulgarian legislation, if required. He may do so when placing the order or later through a message to the seller.

(2) In order to correctly issue the invoice for the relevant order, the Customer is obliged to continuously update the data in his account, if registered, or in his order. He is obliged to review the information stated in the respective order, to ensure that it is complete, correct and accurate.

Art.23 (1) Orders placed on the website may be paid by cash on delivery, in this case the amount of the ordered goods and the delivery (unless it is free of charge) should be paid by the Customer, by a third party specified by him or his representative to the courier, making the delivery, at the time of receipt of the goods upon a fiscal receipt provided by the latter; payments are also accepted in cash on delivery by another courier or the Seller's own transport, in this case the Customer receives a receipt for the payment done;

(2) By debit or credit card (virtual POS terminal) - in this case, the value of the ordered goods and the delivery (unless it is free of charge) should be paid by the Customer or by a third party chosen by the him through our partner's payment system, specified in the payment process. The customer is referred directly and automatically to the Operator's Website, where the payer should enter his/her card details (card number), its expiration date, cardholder, and the last 4 digits of the card number (CVC/CVV security code), and these details are transferred to the payment service operator's system to confirm the transaction. The payment is only considered to be complete, once the customer has accepted the operator's terms and the system has successfully registered the payment and the amounts have been credited to the ladyb.world account. By providing the required details, the customer or third party payer is identified, confirms the payment amount and instructs the card account to be debited with the payment amount and transferred to the ladyb.world account. ladyb.world does not receive any of your credit or debit card information. The Customer may not dispute a payment confirmed by entering a correct authentication password, CVC/CVV security code, 3D personal secret password or other authentication password/code or a payment confirmed by entering a 6-digit mobile app access code.

9. DELIVERY OF GOODS (Method of delivery)

Art.24. (1) ladyb.world undertakes to deliver the ordered and purchased goods by courier to the address, indicated by the Customer or to the office of the courier company, depending on the choice of the Customer. The delivery is made to the door of the building (ground floor). Some products on the website may only be offered for delivery to a courier's office, but not to an address provided by the Customer.

(2) In case the Customer is registered on the Site and has more than one address saved in his/her account, the delivery will be sent to the one indicated as the main address.

(3) ladyb.world normally sends goods ordered by a Customer by means of a courier company "Econt", "Speedy" or similar, the Customer in certain cases has the right at the time of ordering to choose which courier company will make the delivery, as well as whether the same will be to his office or to the door of an address, specified by the Customer.

(4) The payment of the delivery price, where not agreed otherwise, is made together with the payment of the price of the order, and the time of payment may be different according to the method of payment chosen by the customer, in accordance with Article 23 of these General Terms and Conditions.

(5) ladyb.world will perform the delivery of the goods on the territory of the Republic of Bulgaria, the European Union and to other countries.

Price for delivery

Art.25. (1) The price for delivery of goods ordered by ladyb.world depends on the pricing of the supplier. In certain cases, the delivery price is fixed, regardless of the number of items, and this is indicated explicitly on the Site and/or in the specific advertisement.

(2) The delivery price depends on the selected supplier, the size and volume of the shipment, the delivery address, and the same, when within Bulgaria, varies from BGN 3.00 to BGN 50.00 for standard shipments with a weight of up to 10 kg, according to the pricing of the supplier. Delivery to a courier's office is much cheaper than delivery to a specified address.

(3) ladyb.world is authorized to specify that no shipping fee is required from the Customer in case of an order over a certain amount. This circumstance will be indicated on the website and when placing an order.

(4) In certain cases, the delivery company charges additional fees for services such as delivery at a fixed time, delivery during the weekend, SMS notification for received parcel, cash on delivery fee.

(5) Unless otherwise stated in the listing of the selected item, the following delivery terms and prices apply:

➢ Delivery to customer's address - the shipment on the territory of the Republic of Bulgaria is sent within 7 working days of processing your order to the address specified by you with courier company "Speedy" or "Econt". The delivery is made to the entrance of the building/ground floor.

➢ Delivery to a courier's office - the package is sent within 1 to 3 working days from processing your order;

➢ Delivery outside the country- the Seller will provide additional information to the Customer regarding the delivery time, with regard to the country, where the order has to be delivered.

*Some locations (most villages and some towns) have special delivery arrangements by the delivery companies (" on schedule "). You will be informed by us if such circumstances arise.

*If an order is cancelled within the 14 day period and if initial delivery to the Customer's address is chosen, then the Customer is responsible for reimbursement of courier costs for both the first delivery and the return of the product.

Term of delivery
on the territory of Republic of Bulgaria

Art.26. (1) Orders for products from ladyb.world are accepted 24 hours a day, including weekends and public holidays. Accepted orders are processed and dispatched by courier within 7 working days, unless we have agreed something else, starting from the day you have received notification under art. 17, par. 2 that we will fulfill the order, respectively from the date of the order. The delivery time is extended accordingly by the number of days off for orders placed on Fridays, Saturdays, and Sundays and during public holidays. Please, note that the standard delivery term does not apply to all offered goods. For goods that have a longer delivery time, this is noted in the product listing itself.

(2) The maximum delivery period for goods within the Republic of Bulgaria is 7 (seven) working days from the date of confirmation by the seller in accordance to art. 17 par.2 that the order will be fulfilled, unless we have agreed something else.

(3) ladyb.world also reserves the right to unilaterally extend the delivery period for up to 7 working days without notifying the Customer and to extend the delivery period for more than 7 working days with the prior approval of the customer.

(4) In all cases, delays in the indicated delivery times are possible, which will be duly notified by ladyb.world.

(5) ladyb.world shall not be responsible for delay in delivery due to circumstances beyond ladyb.world's control, such as delay on the part of the courier making the delivery, prohibition by a government authority, extraordinary or force majeure circumstances, force majeure according to article 306 of the Commercial Law.

Review for defects upon delivery

Art.27. (1) Upon delivery of goods ordered from ladyb.world, the Customer is obligated to carefully inspect them by himself or by a third person, authorized by him, who receives the same.

(2) In case of external visible defects - possible damages, bumping and other damages detected upon delivery, the Customer or the third party must sign a damage report in the presence of the Courier, which describes the detected defects and immediately, not later than 72 hours after the delivery, notify ladyb.world about the detected defects.

(3) Where the delivered goods clearly do not correspond to those ordered by the Customer and this can be confirmed by a simple inspection of the delivered goods, the Customer is entitled to request from ladyb.world, within 24 hours that the delivered goods will be replaced by goods, corresponding to the order.

(4) Notification can be made by email.

(5) Upon receipt of notification under the previous paragraphs, ladyb.world will replace the damaged/non-compliant goods within 7 /seven/ working days, except in cases where goods of the same type are not available, for which ladyb.world will inform the customer promptly and agree with the customer the terms of replacement. If replacement is not possible, we will proceed in accordance with the action in section X.

Acceptance of the shipment

Art.28. (1) Upon receipt of the delivery by the Customer or a third party without remarks, any and all further claims for external visible defects of the goods received appear to be invalid and as such will not be accepted. In the case a damage report is not issued and signed in the presence of the courier, upon receipt of the goods and/or the Customer fails to notify ladyb.world immediately, within 72 hours of delivery to the email address specified on the Website, the Customer loses the right to adjust the identified external visible defects in accordance with the contract of sale.

(2) The mentioned above does not release ladyb.world from its obligation to offer goods, corresponding to the sales contract and to provide the Customer user ( an individual) the rights, arising from the legal warranty, described in Section X of these General Terms and Conditions.

(3) In case of refusal to accept delivery, the customer is responsible for all costs, related to the delivery made, which include the cost of courier services and packaging.

Art.29. Upon delivery of the goods, the customer or a third party, accepting the delivery at the address, provided by the customer is required to sign the documents that accompany the delivery. Any person who has not fulfilled the order, but accepts the goods upon delivery at the delivery address, provided by the Customer, is considered a third party.

Art.30. ladyb.world provides the suitable packaging of the goods and the dispatch of the relevant documents. If for any reason, the shipment does not contain a document or component, required to accompany the ordered product, then please, contact us and we will do our best to provide it, as quickly as possible.

Order non-acceptance and unjustifiable refusal

Art.31. (1) In case the customer or a person, specified by the customer is not found within the delivery period, at the address, provided and/or access to the delivery address is not provided, ladyb.world will consider this as an unjustifiable rejection of the order and will be released from its obligation to deliver the ordered goods and the customer will lose the possibility to have the ordered goods delivered.

(2) ladyb.world is entitled to send a notification of a missed shipment to the e-mail or physical address, provided by the Customer, and also to claim the costs of delivery and return of the goods/costs.

ladyb.world and the Customer agree that the notification, when sent by email, is considered to be written and received from the day of its sending by ladyb.world, without the requirement to be signed with an electronic signature.

(3) In the above-mentioned cases, the Customer may state his/her willingness to receive the goods after the expiry of the delivery period, in which he/she was not found at the address, however, being responsible for all delivery costs. In this case, a new delivery term will start accordingly from the moment of confirmation. ladyb.world is released from the obligation to deliver, in case the ordered goods are no longer available.

(4) In the cases referred to par. 2, the Customer is required to pay ladyb.world the delivery costs and the return of the goods within 7 days of the notification, unless a different period is specified therein.

10. WITHDRAWAL AND REPLACEMENT OF PRODUCTS *This applies to consumers only.

Term of withdrawal and replacement policy

Art.32. (1) Within 14 days of receipt of the goods, the customer has the right to cancel the order from the Website, without giving any reason or a motive for this and without paying any penalty or other compensation to ladyb.world, except the cost of its return, and for the initial shipment of the goods, when the shipment is made at the user's request to an address, provided by him and not to a courier's office.

(2) In case the product and or the packaging are damaged more than usual for its testing, ladyb.world is authorized, in accordance to art. 39 of these General Terms and Conditions, to deduct the respective amount for the reduced value of the goods from the refundable amount, which may not exceed the value of the goods.

(3) When the customer claims the withdrawal of the contract from a distance or from the contract outside the commercial store, any supplementary contract is automatically terminated without the customer being obliged to pay any costs, damages and/or penalties, with the exception of the costs provided in art. 32 par. 1, in conjunction with art. 39 of these General Terms and Conditions.

(4) The withdrawal option does not apply, respectively ladyb.world is allowed to refuse an order if:

- The period for claiming the withdrawal has expired;
- The customer has not returned the goods to the seller, within the period referred to in Art. 37;
- The customer has not returned the goods in full, together with the components and accessories;
- There is insufficient proof that the product was purchased from ladyb.world (no invoice, receipt, etc.);
- The right of withdrawal is applied to a service which, at the customer's request, started immediately after the order and the customer has agreed that his withdrawal right is cancelled;
- The cases described in art. 33 of these General Terms and Conditions;
- The cancellation clearly indicates an abuse of the right by the customer - for example, the returned goods are apparently used or the customer has damaged the goods, or the return is due to the fact that the goods purchased after the order are discounted and the customer wishes to purchase them at a lower price and, therefore returns the order within the cancellation period;
- The user has returned the product with cash on delivery request - in this case ladyb.world has the right to refuse to accept the returned product and payment of the cash on delivery and the customer must resend the goods to ladyb.world without cash on delivery;
- The buyer is not a customer;

(5) The period for cancellation of an order, where the same consists of many goods delivered on different days, is 14 days from the date, on which the user or a third person indicated by him, deemed to receive the final goods of the order;

(6) The time for cancellation of an order, which consists of multiple components or parts is 14 days from the dat, on which the customer or a third party specified by him receives the last component or part;

Goods, which the customer is not permitted to cancel and exchange

Art.33. (1) The customer is not allowed to cancel the concluded contract or to request the replacement of a product with another in the following cases:

(2) in case of delivery of goods, whose price depends on the fluctuation of the financial market, which cannot be controlled by sellers, which may occur during the period for claiming the withdrawal;

(3) in case of delivery of goods, made according to the customer's order or individual requirements;

(4) in case of delivery of goods which, by their character, may deteriorate or have a short shelf life;

(5) the delivery of sealed goods, which have been unsealed after delivery and cannot be returned for hygiene or health protection reasons;

(6) in case of delivery of goods which, having been provided and due to their characteristics, have become mixed with other goods, from which they cannot be separated, as well as in case of goods, which have already been installed by the customer, by ladyb.world or by other people and cannot be separated from other goods;

(7) in case of delivery of goods, which are not produced in series, are not kept on stock, but are individually and specially made for the customer;

(8) in case of delivery of goods, which have been processed by the customer;

(9) upon the return of a product, which has been apparently used or damaged;

(10) for orders not placed online (remotely);

Attention! The return of the requested goods is subject to individual consideration by our team in each particular case! ladyb. world has the right to reject the request for refusal and/or replacement of goods, in case they have been unsealed and are not to be returned due to hygiene reasons or for health protection, as well as in case of delivery of goods which, after having been delivered and due to their character, have been mixed with other goods from which they cannot be separated, or which may worsen their quality or have a short expiry period.
In case of cancellation of orders for goods paid with a voucher, please refer to art. 35 of these General Terms and Conditions. The voucher you have purchased or received from ladyb.world is non-refundable under this section.

Art.34. (1) Within 14 days of receipt of the goods, the customer may also replace a product, in case the goods delivered to him do not correspond to what the customer expected considering the normal purpose of the product. In this case, the terms of art. 33 and art. 34 of these General Terms and Conditions apply.

(2) If the replacement right has been applied and the requirements for its acceptance are met, ladyb.world is obliged to replace the product with another one within 14 (fourteen) working days from the date on which the user has returned the relevant product to ladyb.world. In case the seller does not have the requested product and the same is not available, he shall offer the customer another product, and if the customer agrees, the replacement will be made with this other product, and in case of a price difference between the two products, the parties shall agree on the method of additional payment/reimbursement of the sales price that formed the difference. In the absence of an agreement, ladyb.world must reimburse the customer the amount paid for the product, within the terms and conditions specified in the previous paragraphs of this clause. For purchases paid with a voucher, please refer to art. 31 a of these General Terms and Conditions.

Art.35. (1) If you choose to exercise the right of withdrawal from an order, containing a product paid with a voucher, in case the terms of this chapter are met to accept the withdrawal, the following conditions shall apply:

- If the cancellation is made within 14 days of receipt of the product, the amount paid by the voucher (the value of the voucher) shall be refunded to the Customer within the terms and conditions set out in art. 39 and the following of this section. This applies also to amounts that the Customer has paid extra for the goods, if an additional payment is required. If the customer wants, ladyb.world can re-issue a voucher for the value paid, which can be used within 6 months of its issue, unless otherwise stated.
- If the cancellation is made after the 14th day from the delivery of the goods, then ladyb.world will not accept the withdrawal and the voucher will not be reissued, respectively the amount paid for the order will not be refunded.

Refusal notice

Art.36. (1) The notification by the customer that he/she cancels the contract or that he/she would like to replace the received product with another one from the same type ( for customers Users), must be done within the time specified in art. 32 of these General Terms and Conditions, by one of the mentioned ways:

▪ By sending an email to ladyb.world

▪ By completing and sending to ladyb.world a Standard Cancellation Form in the template available below;

(2) The customer may, but is not obligated to, use the Standard Form for Cancellation or Replacement by template.

Return of Goods

Art.37. (1) In case of cancellation of an order from ladyb.world, as well as in case of a request for replacement, the customer must, within 14 days from the notification that he/she cancels the order or wishes to replace a product, return the product in its wholeness and in the condition it was in when received, together with the invoice and/or receipt issued by ladyb.world, issued by the seller or the courier, who has delivered the product, to the above address.

(2) When returning the product, the customer should indicate to the mail operator or the courier company that he/she wants the "Goods Review" service, as our department checks the condition of the goods, before taking them back and reimbursing the customer.

(3) The return of the goods is payable by the customer. If the Customer has not paid the shipping cost for the return, ladyb.world deducts the shipping cost from the refundable price and returns the difference to the Customer.

(4) Returned items when the customer has requested "cash on delivery" will not be accepted until they are resent without "cash on delivery". ladyb.world needs a technological time to check the content and condition of the returned product.

Refund

Art.38. (1) In cases where the right of withdrawal has been claimed and the requirements for its acceptance exist, ladyb.world is obligated to reimburse the price paid for the contract concluded at a distance from which the customer has withdrawn, within 14 days from the notification regarding the withdrawal, and in cases where the goods are returned by the customer or by a courier, within the date on which the product was returned by the customer or from the date on which undisputed proof of the return of the product is provided by the customer, the sooner of the two. In case of cancellation of goods, the time for returning the amounts paid by the consumer is 14 /fourteen/ days from the date of informing ladyb.world about the cancellation. Refunds are made after deduction, in accordance with art. 39, if applicable. Refunds in case of cancellation of orders, paid via voucher will be made in accordance with art. 35 of these General Terms and Conditions.

(2) The amount, refundable in accordance to par. 1 includes the price, paid by the customer for the goods, excluding the cost of courier services for the return of the goods, as well as for the initial delivery, if it was made to the address of the customer.

(3) The amount will be refunded as follows, without any further cost to the customer:

- Payments made by cash on delivery or otherwise - to a bank account, additionally provided by the customer;

Deductions

Art.39. (1) ladyb.world is allowed to deduct from the amount referred to in art. 38, par.1 before its reimbursement accordingly:

(2) an amount for the discounted value of the product, including its packaging, if, after the return, the product or packaging is found to be damaged or defective, which is not due to its ordinary testing;

(3) an amount for the part of the service, performed by the time of cancellation, if the customer has stated that he would like the service to be performed immediately; if the customer is a trader or a professional, this clause applies without the need for explicit acceptance to start the service and only if ladyb.world provides him with the opportunity to cancel;

(4) the amount, proportionate to what has actually been provided to the customer by the time the customer has informed ladyb.world of the cancellation, if the customer has declared that he would like the service to start immediately; if the customer is a trader or a professional this clause applies without the need for specific approval to start the service and only if ladyb.world gives him the opportunity to cancel it;

(5) the costs of returning the goods back to ladyb.world, if the same are not paid by the Customer;

(6) the cost of the shipment of the goods, when the shipment is made to an address and not to an office of the courrier company; if the customer is a professional, he/she is always responsible for the payment of the shipment costs of the product, when ladyb.world gives him/her the opportunity to reject it;

Art.40. In cases in which the service has started within 14 days of the order, with the preliminary approval of the customer, and in case of a transfer (deposit) received by the customer and his subsequent right of cancellation is exercised, ladyb.world is allowed to deduct from the deposit an amount equivalent to the service performed to the moment of cancellation. In the absence of a deposit, ladyb.world keeps the right to claim payment from the customer. If the customer is a merchant or a professional, this clause applies without the need for a preliminary agreement and only if ladyb.world provides the customer with the opportunity for cancellation;

Other cases of rejection (cancellation)

Art. 41 (1) Either party has the right to refuse to fulfill (to cancel) the order placed or its obligations arising therefrom and has to notify the other party accordingly.

(2) If the cancellation of an order is prior to the confirmation of the possibility of performance within the terms of art. 17 par.2, ladyb.world is not responsible and does not have to pay damages and penalties to the other party.

(3) ladyb.world may cancel an order one-sidedly, in case the customer has requested a product from the Website, indicating that the order is for a third party (e.g. for a gift), whose details he has provided for delivery purposes.

(4) Cancellation in this case may take place in case ladyb.world doubts that the shipment has a threatening, offensive, derisive or other purpose that is against good manners and ethics.

Art.42. (1) The cancellation of an order does not involve any responsibility or subsequent obligation of any of the parties to the other in relation to it and, accordingly neither of them may claim compensation from the other for its cancellation in the following cases:

(2) Failure by the Seller to place or cancel an order before the same has been confirmed in accordance with art. 14 par.2 of these Terms and Conditions;

Art.43. In the cases referred to in art. 44 of these General Terms and Conditions, the order is automatically cancelled.

11. CUSTOMER PROTECTION. WARRANTY. CLAIM RIGHTS *This paragraph applies to customers only.

Non-compliance of goods with the contract

Art.44. (1) ladyb.world only offers to consumers goods that meet individual requirements in accordance to legal regulations.

- Any discrepancy that occurs within one year after the delivery of the goods shall be considered to have existed when the goods were delivered, unless the opposite is proved or if this presumption is incompatible with the quality of the goods or the character of the discrepancy.

- A discrepancy exists where the goods do not have the usual or the represented characteristics, do not fulfill their purpose, do not comply with the legal requirements or are not delivered in the agreed quantity.
- ladyb.world is not responsible and accepts no responsibility in case the customer has a hypersensitivity or allergic reaction to the delivered goods. In this case, there is no defect of the product.
- Defects in gifts and other free extras that we provide with the customer's order are not considered a defect;

Protective tools for customers

Art.45. (1) When the goods do not meet the individual requirements of compliance with the contract, the customer has the right, in accordance to the legal requirements and these General Rules, and in regard to the specific situation:

1. To raise a claim by requesting ladyb.world to bring the goods into compliance;
2. In case ladyb.world does not make the goods comply, according to the legal deadline, the Customer is allowed to get a proportional price deduction;
3. If ladyb.world is unable to eliminate the discrepancies due to reasons beyond its control (according to art. 46, par. 1, points 1 and 2, of these General Terms and Conditions, the Customer has the right to cancel the contract.

(2) In the cases under art. 46 par. 1, the Customer may choose to replace the product, unless this is impossible or would result in excessive costs for ladyb.world, taking into consideration all the circumstances to the specific example, including:

1. The value of the product if there was no discrepancy;
2. The significance of the discrepancy;
3. The possibility of providing another means of protection of the consumer without significant inconvenience to the consumer;

(3) ladyb.world may refuse to bring the goods into compliance if the replacement is impossible or if the same would result in a reasonably disproportionate cost to ladyb.world.

(4) The customer is not allowed to cancel the contract of sale if the discrepancy is insignificant or can be resolved. The responsibility for proof of whether the discrepancy is insignificant remains at ladyb.world.

Art.46. (1) The replacement of the goods is made free of charge within a sufficient period of time after the notification of the discrepancy to ladyb.world by the customer and without such measures having negative consequences to the customer.

(2) Where the non-compliance is resolved by replacing the goods, the Customer places the goods at the disposal of ladyb.world. Upon replacement of the goods, ladyb.world takes the replaced goods back from the Customer at its expense.

(3) The Customer is not obliged to pay for the normal use of the replaced goods for the time before their replacement;

(4) The price reduction is proportional to the goods received by the customer that would have the goods if there was no non-compliance.

Art.47. (1) The customer may enforce his right to cancel the contract by submitting an application to ladyb.world, and in case the referred to in аrt. 46 par. 1 p. 3 the prerequisites for non-compliance are present, notifying him of his decision to cancel the sales contract.

(2) When the discrepancy relates only to some of the goods supplied, according to the contract of sale and there is a reason for the cancellation of the contract, the customer is allowed to cancel the contract of sale only in regard to those goods that do not correspond, as well as in regard to any other goods that he has obtained together with the goods that do not correspond, when it cannot be expected reasonably that the customer will agree to keep only the goods that correspond.

(3) When the customer withdraws fully or partially from the sales contract only in regard to some of the goods, delivered in accordance to the sales contract, the customer returns these goods to ladyb.world without any undue delay and no later than 14 days from the date on which the customer has notified the seller about his decision to cancel the sales contract. The deadline is considered fulfilled if the consumer has returned or sent the goods back to the seller before the expiry of the 14-day period. All costs of returning the goods, including the dispatch of the goods, are to be paid by the seller.

(4) The Seller will only refund to the Customer the price paid for the goods upon receipt of them in accordance with art. 37 par.2 of these General Terms and Conditions. The Seller reimburses the amounts received by bank transfer.

Art.48. The customer may enforce his rights according to this section within two years from the delivery of the goods, as required by law;

Claim

Art.49. The Customer may file a claim for non-conformity of the goods, in accordance to these General Terms and Conditions.

Art.50. The customer is entitled to claim the goods, regardless of whether the manufacturer or seller has provided a commercial guarantee for them.

Art.51. (1) A claim for goods has to be submitted to the seller or to a person, authorized by the seller.

(2) The complaint is submitted orally or in writing.

(3) When submitting a claim, the customer must enclose the documents on, which the claim is based:

1. Receipt, invoice or document confirming the payment;
2. Reports, records or other documents proving the non-compliance of the digital content or the digital service or of the product, including products containing digital elements;
3. Other documents, proving the claim in terms of its subject and the amount.

Art.52. The claim is submitted to ladyb.world in one of the following ways at the customer's choice:

▪ By completing and sending to ladyb.world, via email address, the Standard Claim Form according to the template.

Art.53. (1) From the moment of receipt of the goods by ladyb.world, all the terms of this contract related to the claim and the elimination of defects in the goods start.

(2) The delivery, if a courier is being used, is at the expense of the Customer. In case the claim is accepted by ladyb.world as valid, the latter reimburses the shipping costs paid by the customer.

Term for submission of a claim

Art.54. (1) The claim for the goods provided by ladyb.world may be submitted, in accordance with art. 49 of these General Terms and Conditions, by the User within the following time frames:

(2) A claim for goods may be submitted up to two years from the delivery of the goods;

(3) The term stops during the time necessary to make an agreement between ladyb.world and the customer to resolve the dispute.

(4) The claim period starts from the date of receipt of the goods back.

Art.55. (1) The Seller is required to keep a register of claims for goods made to him and to authorized by him parties.

(2) Claims are accepted during all business hours in the way and place according to art. 52 of these General Terms and Conditions, as chosen by the Customer.

(3) When the Seller satisfies the claim, the Seller issues a report which is made in two original copies and provides one copy to the Customer.

Art.56. There is no non-conformity of the goods with the sales contract in the following cases:

1. The deviation/discrepancy is not significant;
2. The customer had special requirements for the product which he did not specify in a written form to ladyb.world before the order and the product does not correspond to these expectations of the customer;
3. The discrepancy is due to the character of the product and its normal use over time and after the expiry date indicated on the product;
4. The discrepancy is caused by incorrect exploitation/installation/storage/use of the product;
5. The customer knew or could not have been unaware of the discrepancy when the contract (order) was placed - e.g. at the time of ordering, the customer was informed by us that the goods had certain discrepancies from the usual (e.g. a product from a category on the website with discounted goods, goods with a defect, unpacked goods where the Website clearly indicates that the product is discounted due to a defect or a specific circumstance);
6. The discrepancy is visible and obvious and concerns the appearance of the goods (e.g. scratches, tearing of the packaging or part of the contents of the product) and could have been detected during a simple examination of the goods already upon their acceptance (delivery) and despite this the customer has not signed a damage report in front of the courier and or has not notified ladyb.world within the time frames referred to in art. 27, par. 2 of these General Terms and Conditions;
7. The discrepancy has occurred after the expiry date, indicated on the package of the goods;

 

Claim registration

 

Art.57. (1) ladyb.world upon submitting a claim enters the same in the Register of Claims, providing the user with the number and date of the claim, as well as information whose employee has accepted the same.

(2) Within 30 days of the submission of the claim, ladyb.world determines whether the claim is reasonable or not.

(3) The customer has to notify ladyb.world immediately if a document has not been provided in case of a claim containing the data referred to in par. 1.

Unreasonable claim

Art.58. A complaint is not valid and will not be accepted when:

1. It is submitted after the expiry of the terms according to art. 54 of these General Terms and Conditions;

2. Any of the requirements under art. 56 of these General Terms and Conditions are present;

 

(3) Materials from the customer have been used for the manufacture of the product which, due to their quality, has resulted in non-conformity of the finished product produced by the materials;

(4)The customer has not provided the documents under art. 51 par. 3 and either has not returned the product or has returned it without the accessories and or components;

(5) There is damage caused by the customer and or a third party for, which ladyb.world is not responsible, as in the cases where the defect is caused by other units and devices used together with the warranty product;

(6) The physical integrity of the product and /or the warranty labels, seals and manufacturing labels to prevent any unauthorized interference has been damaged;

(7) In case of chemical, electrical and/or other influences not related to the normal usage of the product, as well as when the defect is caused by circumstances for which ladyb.world is not responsible - caused by water or moisture;

(8) The claim concerns a product that was not purchased from ladyb.world (e.g. you indicated that the product was purchased from us but you sent us another product);

(9) When a claim is made and a product is returned by the customer in poor condition, if the appearance of the product clearly proves:

- An abuse of rights;
- The customer's failings to take proper care;
- Incorrect usage and or maintenance of the product, so that it can be assumed that the defect was caused by the customer (bruising, breaking, smashing of the product and or its components, traces of used force on the product, dropping, squeezing, etc.);
- Removal or modification by third parties of elements of the product;

(10) There is no discrepancy;

Art. 59 (1) In case of an unreasonable claim, ladyb.world notifies the customer of its decision with a written statement and releases itself from the responsibility to accept the claim and bring the product into compliance with the contract. If the customer is not satisfied with ladyb.world's decision, he may take legal action. He can do this without submitting a claim to ladyb.world or waiting for the trader's opinion.

12. INTELLECTUAL PROPERTY

Art.60. (1) All content present on the website, i.e. the logo, together with the pictures and text included in it, captions and images, drawings, schemes, graphics, design, database, descriptions, methods, processes and other objects of intellectual property and copyright, the content of the General Terms and Conditions, are owned by ladyb.world or third parties from whom ladyb.world has obtained permission to reproduce and or has a contract for the exploitation of the object of intellectual property and or copyright.

(2) ladyb.world is a trade name, trademark and domain used by Beonova Bulgaria Ltd.

Art.61. ladyb.world keeps all its rights to the intellectual property, associated in any other way with the Website.

Art.62. Certain products listed on the Website have their own, specific and unique design, belonging to ladyb.world, which is an object of copyright and intellectual property.

Art.63. Visitors on the Website may only use the content only for the purposes of the purchase. The usage of the content for other purposes than those set out in the General Terms and Conditions is considered a violation of these General Terms and Conditions of the Website, as well as a violation of the intellectual property belonging to ladyb.world.

Art.64. (1) Visitors to the Website may copy, share, transfer and/or use the content only for personal non-commercial purposes and only in cases where this is not in conflict with what is stated in this chapter of the present document and the express written approval has been obtained from ladyb.world or the third parties, holders of copyright and other intellectual property rights, who have given their permission to use their work and other intellectual property objects.

(2)ladyb.world only authorizes owners of other websites and other parties to post links to the online shop if the link is clear and non-ambiguous.

(3) It is forbidden to copy texts from the Website. To place them on other websites and online shops without the written permission of ladyb.world or without quoting the source, by inserting the following text: "Source: online shop / www. ladyb.world/", and the link must necessarily lead to the ladyb.world online shop.

13. ADVERTISING

Art.65. (1) The moment an individual customer registers a profile (account) on the Website and or places an order, he/she has the possibility to agree to receive advertising messages. He may also declare this wish by completing the subscription form available on the Website.

(2)Any person may also agree to receive such messages by completing the subscription form on the Website, by sending a message/letter to the addresses indicated on the Website or by marking a specially marked agreement to receive advertising.

(3) For the delivery of advertising messages to legal parties who have registered an account on the Website or to legal parties who have ordered goods from the Website, ladyb.world is not obligated to request permission to send advertising messages.

Art.66. The Client may refuse to receive any promotional messages at any time by using the special link located in each advertisement message, by changing the settings in his account or by contacting ladyb.world in any other way than those indicated in these Terms and Conditions and on the Website.

Art.67. The refusal to receive advertising messages does not automatically mean a withdrawal of the agreement given to sign this contract.

14. POSTING A COMMENT. QUESTIONS AND ANSWERS

Art.68. (1) Posting of comments, questions and answers, where applicable, may be made by visitors in the comments section. Written comments may be either positive or negative and must be real and refer to the characteristics and usage of a good or service.

Art.69. (1) Each visitor at the moment of posting a comment, question, answer in the mentioned sections, is obliged to comply with the following rules:

(2) Refer only to the characteristics and/or the way of usage of a product or service, avoiding information related to aspects that may change (e.g. price or promotional offers);

(3) use only the Bulgarian language and write in Cyrillic; words or expressions that, although not Bulgarian, are commonly used by all media in the relevant field are allowed (example: mouse, notebook, plug and play);

(4) use appropriate language that does not contain offensive expressions or ones that may affect the rights of a third party;

(5) ensure that the information they enter is realistic, correct, not deceptive, and complies with applicable laws, respecting the rights of others - e.g., copyright, intellectual property rights, licensing or other ownership rights, advertising rights, or confidentiality rights.

(6) to use this service only to communicate or get further details about a particular product or service from the Website, without referring to other companies that promote the sale and purchase of goods;

(7) not to provide or request, in any manner or form, personal data (contact details, delivery or residence address, telephone numbers, email addresses, first and/or last names, etc.) or other information that may lead to the disclosure of such personal data;

(8) not to post information and/or details regarding URLs ( links/connections) from other sites that do the same or similar business as ladyb.world.

(9) not to post comments, questions, answers that include material of an advertising type;

Art.70. When a person reports that a comment, question or response has inappropriate content or is in violation of these Terms and Conditions, such content is carefully reviewed by ladyb.world to determine whether it violates the Website Terms and Conditions. Posted text, photos or videos will only be removed from the Website after verification by ladyb.world.

Art.71. In case ladyb.world establishes a repeated violation of these terms of service, the same has the right to restrict the possibility of the particular person to post comments, questions and answers, without being required to state reasons.

15. RESPONSIBILITY

Art.72. (1) ladyb.world and the customer are responsible for any action or any omission that has caused damage, including loss of profit, to either party, in accordance with these Terms and Conditions and the Bulgarian legislation.

(2) ladyb.world is not responsible for any damages the customer has suffered as a result of force majeure or circumstances beyond the control of the party.

16. PROCESSING OF PERSONAL DATA

Art.73. (1) In accordance to the General Data Protection Regulation (Regulation (EU) 2016/679) and the Bulgarian legislation ladyb.world and more particularly Beonova Bulgaria Ltd. is the administrator of personal data.

(2) "Beonova Bulgaria" Ltd. accepts the Personal Data Security Policy and Cookie Policy, which every visitor whose personal data is processed by ladyb.world or to whom cookies are applied, must accept after getting informed.

Art.74. The visitor's personal data may be provided to the relevant public authorities legally entitled to receive such data, on the basis and within the framework of the legal requirements and following an individual explicit request by them to do so.

17. METHODS OF RESOLVING CUSTOMER DISPUTES

Art.75. Disputes arising between ladyb.world and users and customers who are legal parties will be resolved by mutual agreement or, if this is not possible, the disputes will be resolved in accordance with Bulgarian legislation, unless the parties have agreed otherwise.

Art.76. The Commission for Consumer Protection provides information on its website about the rights of the customers arising from this Law and about the legal instruments for asserting their rights.

Alternative dispute resolution

Art.77. Customers may refer disputes to the alternative dispute resolution authorities (ADR authorities) included in the list under art. 181 p of the Consumer Protection Law in case of disputes between customers and traders in connection with contracts for the supply of digital content and digital services and contracts for the sales of goods.

Art.78. The parties may also resolve disputes arising between them out of the court through the Alternative Dispute Resolution / ADR / between customers and traders, which is an out-of-court conciliation procedure on a voluntary basis. The General Reconciliation Commissions assists in reaching an agreement between customers and traders in disputes concerning contracts for the sale of goods, the General Reconciliation Commissions are determined on a regional basis, and the General Reconciliation Commission in the specific territory is competent to resolve disputes between ladyb.world and individual customers. The consolidated list of the ADR authorities recognized by the Member States of the European Union can be found at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show.

Art.79. Individual customers can use the European Online Dispute Resolution (ODR) platform, available at http://ec.europa.eu/odr, which is a single access portal that allows EU customers and traders to manage their disputes with each other.

18. CORRESPONDENCE BETWEEN THE PARTIES

Art.80. ladyb.world and all customers (individuals and legal parties), as well as visitors to the Website, agree that the following shall be accepted as contact between the parties:

• For the Seller: "Beonova Bulgaria" Ltd, UIC 207360483;
- Via email: ...............;
- Via the contact form on the Website;
• For the customer or visitor on the Site:
- Via the email specified by him/her in the order/correspondence;

Art.81. The notifications and messages exchanged between the parties by electronic mail (email) are considered as such in written form and the parties give to the same the validity of a written document, without the need to be signed with an electronic signature.

19. REGULATORY AUTHORITIES

Art.82. The authorities regulating the activities of ladyb.world are the Commission for Consumer Protection /CPC/, the Commission for Personal Data Protection (CPPD), the Commission for Protection of Competition and the National Income Agency with the following coordinates:

Consumer Protection Commission

- Website: www.kzp.bg;
- Contact phone 0700 111 22
- E-mail address: info@kzp.bg
- Address. Sofia, “Slaveikov №4A”, sqr. floor. 3, 4 и 6
Calls to 0700 111 22 are charged at the price of a city call, according to the tariff plan of the sender

Commission for Personal Data Protection

- Website: www.cpdp.bg
- Contact telephone 02/91-53-518
- E-mail address: kzld@cpdp.bg
- address: Sofia, “Prof. Tsvetan Lazarov 2” str.

National Income Agency
National Income Agency Sofia

- Website: www.nap.bg;
- Contact phone: 02/ 9859 3821; 02/ 9179124
- E-mail address: nap@nra.bg
- address. Sofia, Tsar Boris III Blvd № 215 (office "Vitosha" or town "Vitosha"). Sofia, "Aksakov No 21 str.(Head Office);

Commission for Protection of Competition

- Website: www.cpc.bg
- Contact telephone number: 02/9356 113
- E-mail address: cpcadmin@cpc.bg
- address. Sofia, “Vitosha 18” str.